||Keith was absolutely terrific and professional! access to the vehicle requested was easy; Keith gave me information I need to make up my mind and made sure all my questions were answered. He also got all the purchase documents ready very quickly.
Unfortunately, despite promises of an expedited purchase process with financing already secured through USAA, I had to wait several hours to complete the purchase. Management was disinterested and unhelpful, claiming an inability to complete financing. I find it incredible that someone trained as a manager for this dealership has no knowledge of finance completion and is unable to assist when there were 8 customers waiting to GIVE their money to buy a car. THIS left a bad taste for an otherwise good experience.